Service Agreement – Vive Legal
Last updated: October 1, 2025
1. Identification of the Parties
On one part, Vive Legal, S.L., with Tax ID B22827083, registered office at Av. Bruselas 7, Alcobendas, Madrid, registered in the Madrid Commercial Registry, Sheet M-862467, Entry 1 (hereinafter, "Vive Legal"). On the other part, the individual whose identifying information has been completed in the online contracting form (name, surnames, NIE/Passport and email address), who declares that all information provided is truthful and that they possess the legal capacity to contract the services described herein (hereinafter, the "Client"). Both parties acknowledge their legal capacity to contract and agree to the following:
2. Purpose and Scope of the Contracted Service
The purpose of this Agreement is the provision by Vive Legal of advisory and expert management services corresponding to the service package selected by the Client on the website www.vive.legal. The detailed description, specific inclusions and exclusions of said service are those appearing on its descriptive page at the time of contracting, which the Client declares to know and accept. As a general rule, and unless otherwise specified in the description of the contracted service, the fees agreed with Vive Legal, S.L. do NOT include the following costs, which shall always be borne by the Client: a) Official administrative fees (forms 052, 038, 012, 026, etc.). b) Costs of sworn translation, legalization or Apostille of foreign documents. c) Notarial fees (powers of attorney, deeds, certificates, etc.). d) Issuance of certificates or reports by third parties (medical, banking, employment, housing, educational, etc.). e) Travel or physical accompaniment expenses for appointments at administrative offices, police stations or registries. f) Contentious-administrative judicial proceedings, including court appeals. g) Obtaining documents from the country of origin (birth certificates, criminal records, marriage, divorce, etc.). h) Passport-size photographs or other graphic materials required for the procedure. i) Registration certificates or procedures before the City Council, unless expressly contracted. j) Registrations or procedures before Social Security and the Tax Agency (NASS, RETA, self-employed, etc.), unless specifically contracted. k) Official exams or required tests (DELE, CCSE, professional registrations, medical examinations, etc.). l) Courier, postal or logistics costs for original documents. m) Non-sworn translation services, drafting or preparation of supplementary documentation exceeding what is provided in the contracted package. n) Fines, penalties or administrative surcharges resulting from delays, non-compliance or errors in documentation submitted by the client. o) Any other external expense to Vive Legal, S.L. that depends on third parties or public administrations.
3. Client Obligations
The Client is a fundamental part of the procedure's success, and therefore commits to: a) Diligently providing the information and documentation requested by Vive Legal. The Client is solely responsible for the truthfulness, legality and authenticity of said documentation. b) Immediately notifying Vive Legal of any change in their personal circumstances that may affect the case (change of address, marital status, supervening criminal records, etc.). The Client understands and accepts that falsification, concealment of relevant information or unjustified delay in delivering the required documentation shall entitle Vive Legal to terminate this contract due to Client's breach, retaining the entirety of the fees paid as a penalty for the work and resources invested.
4. Obligations of Vive Legal
Vive Legal shall act with the highest professional diligence in the preparation, review and submission of documentation, maintaining at all times confidentiality and compliance with data protection regulations. Vive Legal shall inform the Client of the status of the procedure and any relevant incident during its processing.
4 bis. Appointment Management with Public Authorities
For those services contracted that include the arrangement of an appointment before public bodies or administrative authorities (such as immigration offices, police stations, or municipal offices), Vive Legal undertakes to carry out a maximum of two (2) appointment management actions per contracted case. The Client may cancel or request a rescheduling of the appointment once, provided that such change is communicated at least forty-eight (48) hours in advance of the scheduled date and time. In the event that the Client requests more than one change or causes the loss of an appointment for reasons attributable to the Client (including non-attendance, submission of incorrect or incomplete documentation, or failure to confirm attendance), Vive Legal reserves the right to charge an additional fee for the management of a new appointment, in accordance with the applicable rates published on the website. Such additional management shall not be included in the original service fee and shall require prior payment of the corresponding charge before any further appointment arrangements are made.
5. Limitation of Liability and Service Guarantee
The Client expressly acknowledges that the final resolution and granting of procedures or cases is the exclusive competence of the Public Administration, and therefore Vive Legal does not guarantee a favorable result nor the approval of any application. Likewise, Vive Legal shall not assume any liability for: • Delays in processing caused by the workload or internal operations of the Public Administration itself. • Errors, deficiencies or inaccuracies in documents issued by third parties (such as notaries, sworn translators, banking entities, or any other entity external to Vive Legal). Regarding Official Administrative Fees: The Client understands and accepts that under no circumstances shall official administrative fees paid to the Public Administration be refundable by Vive Legal, regardless of the outcome of the procedure or contracted service. Commercial Refund Guarantee (Exclusive for Premium Services): For services contracted under the Premium modality, Vive Legal offers a commercial guarantee of exclusive refund of fees paid to Vive Legal (excluding, as indicated, administrative fees). This refund shall be effective solely and exclusively if the case is denied for reasons not attributable to the Client and provided that the Client has fully, strictly and demonstrably complied with each and every one of the following conditions: • Having punctually fulfilled all contractual obligations with Vive Legal. • Having provided the required documentation correctly, completely, truthfully and within the deadlines communicated by Vive Legal. Clear Exclusions from the Guarantee and Vive Legal's Liability: The aforementioned refund guarantee and, in general, Vive Legal's liability, are totally and expressly excluded in the following cases: • Any denial, delay or negative result that derives, directly or indirectly, from incomplete, inaccurate, erroneous, falsified or late information provided by the Client. • Any non-compliance by the Client regarding the requirements, requested documents or deadlines communicated by Vive Legal. • Administrative, legal or economic consequences resulting from the Client's actions or omissions that do not conform to requirements. The Client expressly acknowledges and accepts that the correct processing and possible success of cases fundamentally depend on the truthfulness, accuracy and timeliness of the information and documentation provided by the Client. Consequently, the Client fully and irrevocably releases Vive Legal from any liability for damages, losses or negative consequences that may arise from said non-compliance or deficiencies on the Client's part. Maximum Liability Limit of Vive Legal: The total and maximum liability of Vive Legal arising from this contract, in any case or for any concept, is strictly limited to the amount effectively paid by the Client as fees for the specific service affected, with the Client's express waiver of claiming any other type of damage, including but not limited to, lost profits, indirect, consequential, moral damages or any other additional compensation.
6. Fees and Payment
Service fees are based on the selected service and shall be paid in full by the Client at the outset through the enabled payment gateway. Prices shown on the website include VAT, unless expressly stated otherwise. By accepting this contract, the Client requests the immediate execution of the service. Consequently, and in accordance with Article 103.m) of the Consolidated Text of the General Law for the Defense of Consumers and Users (RDL 1/2007), the Client acknowledges and accepts that the right of withdrawal does not apply once the service has commenced, which shall be deemed to have occurred from the moment Vive Legal sends the Client the first email with initial instructions. If the Client decides to unilaterally cancel the service once work has begun but before the case has been submitted, Vive Legal shall retain the fees paid as a penalty for the analysis and preparation work already performed. Once the case has been submitted, cancellation shall not be possible and no refund shall apply.
7. Duration and Termination
This contract shall end with the communication to the Client of the final resolution (favorable or unfavorable) by the Administration. It does not include subsequent procedures such as fingerprinting or the issuance of the TIE, unless they are explicitly included in the contracted service. The contract shall automatically terminate, without right to refund, if the Client does not provide the essential required documentation within a maximum period of three (3) months from the date of contracting, due to inactivity attributable to the Client.
8. Data Protection
The Client's personal data shall be processed by Vive Legal, S.L. as the data controller, for the purpose of managing the contractual relationship arising from the provision of the contracted services, as well as to comply with applicable legal obligations. Processing shall be carried out in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), in accordance with the Privacy Policy published on the Vive Legal website (www.vive.legal). The Client may at any time exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability, by sending a written request together with a copy of their identification document to the email address privacidad@vive.legal
9. Jurisdiction and Applicable Law
This contract shall be governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of the city of Madrid, without prejudice to the rights that may assist the Client in their capacity as a consumer to resort to the courts of their own domicile.
10. Acceptance and Validity of the Contract
The Client declares having read, understood and fully accepted all the clauses of this Agreement. The checking of the acceptance box ("I have read and accept the Service Agreement") during the online purchase process constitutes an electronic signature with the same legal validity as a handwritten signature, in accordance with Law 6/2020, of November 11, regulating certain aspects of electronic trust services.